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Crossword Puzzle
Crossword Puzzle

PQR: Atención al Cliente

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Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

PQR: Atención al Cliente

Crossword Puzzle

Played 11 %Accuracy 100 Average time 14:30
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About this activity

Actividad de conceptos clave de PQR

Created by

Danilo Novoa
Danilo Novoa
Colombia

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PQR: Atención al Cliente
 

Crossword Puzzle

PQR: Atención al ClienteOnline version

Actividad de conceptos clave de PQR

by Danilo Novoa
1

Solicitud formal de un usuario para recibir respuesta o acción.

2

Expresión de insatisfacción presentada por un cliente ante un fallo o mal servicio.

3

Protesta formal ante una deficiencia en el producto o servicio.

4

Capacidad de comprender y compartir las emociones del usuario durante la atención.

5

Medio por el que se recibe una PQR, como teléfono, correo o chat.

6

Conjunto de reglas para registrar, dar seguimiento y resolver cada caso.

7

Acción para responder y resolver la necesidad del usuario.

8

Retroalimentación que ayuda a mejorar el servicio.

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5
3
8
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