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Protocolo de Servicio al Cliente

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About this activity

Buenas prácticas de atención al cliente

Created by

Estefany Juzga
Estefany Juzga
Colombia

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Protocolo de Servicio al Cliente
 

Protocolo de Servicio al ClienteOnline version

Buenas prácticas de atención al cliente

by Estefany Juzga
1

El saludo inicial debe ser solo corto, sin presentarse.

2

El tono de voz influye en la experiencia del cliente.

3

Escuchar activamente es parte esencial del servicio al cliente.

4

El protocolo de atención al cliente comienza con una bienvenida cordial.

5

No es necesario documentar las respuestas del cliente.

6

El protocolo permite resolver todas las quejas sin consultar a supervisión.

7

Se debe confirmar la información del cliente antes de registrar una solicitud.

8

Es correcto registrar y seguir los pasos del protocolo de servicio para cada caso.

9

Una vez resuelta la consulta, no es necesario registrar el cierre del caso.

10

Interrumpir al cliente cuando explica un problema mejora la eficiencia.

 
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