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Froggy Jumps
Froggy Jumps

Veille informationnelle en relation client

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Veille informationnelle en relation client

Froggy Jumps

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About this activity

Veille et vente conseil BTS MCO

Created by

Laurence Perrin
Laurence Perrin
France

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Veille informationnelle en relation client
 

Froggy Jumps

Veille informationnelle en relation clientOnline version

Veille et vente conseil BTS MCO

by Laurence Perrin
1

Qu'est-ce que la veille informationnelle dans le cadre du CRM et de la vente ?

2

Quel est l’objectif principal de la veille informationnelle pour le vendeur-conseil ?

3

Quelles sources sont privilégiées en veille client ?

4

Quel outil est typiquement utilisé pour la veille informationnelle ?

5

Quelle étape suit la collecte d’informations dans la veille ?

6

Pourquoi est-il important d’éthique et de conformité en veille ?

7

Comment la veille contribue-t-elle à la relation client ?

8

Quel KPI est pertinent pour évaluer une veille efficace ?

9

Donnez un exemple d’usage de la veille en vente conseil ?

10

Qu’est-ce qui caractérise une veille informationnelle réussie dans le BTS MCO ?

 
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