Bee Happy Engagement (Hoppy Heroes)

Froggy Jumps

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Hoppy Heroes

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Allaisa Managuelod

Philippines

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Bee Happy Engagement (Hoppy Heroes)


Froggy Jumps Bee Happy Engagement (Hoppy Heroes)Online version Hoppy Heroes by Allaisa Managuelod 1 Which of the following set of creditors are ACH for Beyond Finance? a Northstar Location Services LLC, World Acceptance, Hayt Hayt and Landau PL b True Accord, Full Circle Financial, Midwest Fidelity Services c One Main Financial, OneMain Brightway, Spire Recovery Solutions 2 If the client's enrollment is not yet activated due to some reasons like mismatched Bank account details, SSN or DOB, a CFT Escalation case will be automatically opened to facilitate the Enrollment Escalation review. a TRUE b FALSE c 3 Which of the following is the best practice and correct process in FMR? a 1. Open the Client Escalation Case, then process the request. 2. Put the necessary notations and send the case back to the appropriate department. 3. Complete the Fee Move Request spreadsheet. b 1. Complete the Fee Move Request spreadsheet. 2. Open the Client Escalation Case, then process the request. 3. Put the necessary notations and send the case back to the appropriate department. c 1. Put the necessary notations and send the case back to the appropriate department. 2. Complete the Fee Move Request spreadsheet. 3. Open the Client Escalation Case, then process the request. 4 In graduation, the settlement amount in CFT does not match the Offer Amount. What would be the best practice? a Update the settlement amount in CFT b Graduate the client, then email CFT to adjust the correct amount. c Disregard the discrepancy, as addressing it may delay the completion of the program. 5 While reviewing the program for graduation, you found out that there is no SIF Letter attached on file for Ollo account.. What is the next step to do? a Create a payment issue case to confirm whether the account has been settled in full b Proceed with the graduation c Validate Credit report and offer notes to check if the the account has been paid. 6 Please refer to the image attached. a Interchange first and last payment breakdown as per SIF. Modify payment breakdown date as per SIF to every 24th of the month starting 8/24/2026 b Escalate the offer to negotiator and wait for response c Cancel the offer since there are variances from SIF to SF 7 Based on the latest guidance on payment exceptions, to what extent should we review the notes when we encounter a scenario where the creditor is still pulling payments from a terminated/graduated account? a None, reject the payment exception. b At least the 3 latest offer notes and decide whether to escalate depending on the notes. c Just escalate the payment excpetion for further review. 8 What is the next step if the client's bank account status in CFT is showing as blocked due to the "R-15 - Beneficiary Deceased" reason code? a Do not terminate the client without a death certificate on file b Proceed with the termination c Check for an obituary link. If not available, do not proceed with the termination

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Bee Happy Engagement (Hoppy Heroes)

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Bee Happy Engagement (Hoppy Heroes)Online version

by Allaisa Managuelod

Which of the following set of creditors are ACH for Beyond Finance?

If the client's enrollment is not yet activated due to some reasons like mismatched Bank account details, SSN or DOB, a CFT Escalation case will be automatically opened to facilitate the Enrollment Escalation review.

Which of the following is the best practice and correct process in FMR?

In graduation, the settlement amount in CFT does not match the Offer Amount. What would be the best practice?

While reviewing the program for graduation, you found out that there is no SIF Letter attached on file for Ollo account.. What is the next step to do?

Please refer to the image attached.

Based on the latest guidance on payment exceptions, to what extent should we review the notes when we encounter a scenario where the creditor is still pulling payments from a terminated/graduated account?

What is the next step if the client's bank account status in CFT is showing as blocked due to the "R-15 - Beneficiary Deceased" reason code?