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Tech Terms: True or False

Yes or No

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Tech terms true/false quiz

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Tech Terms: True or False
 

Tech Terms: True or FalseOnline version

Tech terms true/false quiz

by Samy Castro
1

Logged On means you are offline and not connected to any system.

2

Logged On means a person or user has signed in and is connected to a system, application, or platform.

3

Machine Learning requires no data to learn.

4

Middleware is software that acts as a bridge between different applications, systems, or databases, allowing them to communicate even if they were developed differently.

5

Machine Learning (ML) allows computers to learn from data and experiences, recognize patterns, and improve without being programmed for every situation.

6

Lifetime Value (LTV) is the total value a customer generates for a company during the entire time they remain a customer.

7

Middleware is the same as hardware and does not enable software communication.

8

Overflow in a contact center happens when there are more calls or customers than a team can handle, so they are transferred to another team, channel, or service center.

9

LTV stands for Lifetime Value but it only reflects revenue in the first month.

10

Overflow means there is extra capacity and no need to transfer calls or customers.

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