Bee Happy Engagement (Frog Force)

Froggy Jumps

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Frog Force

Created by

Allaisa Managuelod

Philippines

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Froggy Jumps Bee Happy Engagement (Frog Force)Online version Frog Force by Allaisa Managuelod 1 BLP/PLP fees should only be charged once a month. Any duplicate fees should be cancelled a TRUE b c FALSE 2 A Client Escalation Case is requesting to move fees to the same date. Which of the following is true and correct based on the request below? PT-XXXXX 9/1/26 – $100.00 → 12/1/26 10/1/26 – $101.00 → 12/2/26 11/3/26 – $100.00 → 12/1/26 a Fee should be: $100.00 – 12/1/26, $100.00 – 12/2/26, $101.00 – 12/3/26 b Fee should be: $101.00 – 12/1/26, $100.00 – 12/2/26, $100.00 – 12/3/26 c Fee should be: $100.00 – 12/1/26, $101.00 – 12/2/26, $100.00 – 12/2/26 3 A client was funded IAO $10,000 on 8/1/26 and had a post-funding loan withdrawal of $250.00 on 8/10/26. Upon review, there was a completed deposit of $250.00 on 8/8/26. How should the client be treated? a The client should be treated as non-lending due to the post-funding loan withdrawal. b The client will remain as IPL. c Escalate for possible recollection of the withdrawal. 4 For NWOP Program Level, Removed Tradelines related to client error reason will be included in the computation of total Enrolled Balance. a Yes b No c 5 In the details of screen shot, what CAN should we use? a 56789000 ABC b 5006003 c 12345678 6 If the client is filing BK (future tense) but there is a Bankruptcy Notice on file: Then we process the termination as a normal retention case (collect fee if applicable) since the case comment is a future tense.. a FALSE b TRUE c Maybe true, maybe false 7 Please see attached photo. a Ignore notes as there is no approval. Reject the payment exception. b Stop the in transit payment and create a new payment to match the payment exception. c Escalate for possible reversal /refund of fee to cover the payment variance. 8 You have several pending payments, including phone and check payments. Based on the review priority, what payment type should you handle first? a Check payments b Phone payments c Either one, as long as all pending payments are reviewed

Froggy Jumps

Bee Happy Engagement (Frog Force)Online version

Frog Force

by Allaisa Managuelod

BLP/PLP fees should only be charged once a month. Any duplicate fees should be cancelled

TRUE

FALSE

A Client Escalation Case is requesting to move fees to the same date. Which of the following is true and correct based on the request below? PT-XXXXX 9/1/26 – $100.00 → 12/1/26 10/1/26 – $101.00 → 12/2/26 11/3/26 – $100.00 → 12/1/26

Fee should be: $100.00 – 12/1/26, $100.00 – 12/2/26, $101.00 – 12/3/26

Fee should be: $101.00 – 12/1/26, $100.00 – 12/2/26, $100.00 – 12/3/26

Fee should be: $100.00 – 12/1/26, $101.00 – 12/2/26, $100.00 – 12/2/26

A client was funded IAO $10,000 on 8/1/26 and had a post-funding loan withdrawal of $250.00 on 8/10/26. Upon review, there was a completed deposit of $250.00 on 8/8/26. How should the client be treated?

The client should be treated as non-lending due to the post-funding loan withdrawal.

The client will remain as IPL.

Escalate for possible recollection of the withdrawal.

For NWOP Program Level, Removed Tradelines related to client error reason will be included in the computation of total Enrolled Balance.

Yes

In the details of screen shot, what CAN should we use?

56789000 ABC

5006003

12345678

If the client is filing BK (future tense) but there is a Bankruptcy Notice on file: Then we process the termination as a normal retention case (collect fee if applicable) since the case comment is a future tense..

FALSE

TRUE

Maybe true, maybe false

Please see attached photo.

Ignore notes as there is no approval. Reject the payment exception.

Stop the in transit payment and create a new payment to match the payment exception.

Escalate for possible reversal /refund of fee to cover the payment variance.

You have several pending payments, including phone and check payments. Based on the review priority, what payment type should you handle first?

Check payments

Phone payments

Either one, as long as all pending payments are reviewed

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Bee Happy Engagement (Frog Force)

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Bee Happy Engagement (Frog Force)Online version

by Allaisa Managuelod

BLP/PLP fees should only be charged once a month. Any duplicate fees should be cancelled

A Client Escalation Case is requesting to move fees to the same date. Which of the following is true and correct based on the request below? PT-XXXXX 9/1/26 – $100.00 → 12/1/26 10/1/26 – $101.00 → 12/2/26 11/3/26 – $100.00 → 12/1/26

A client was funded IAO $10,000 on 8/1/26 and had a post-funding loan withdrawal of $250.00 on 8/10/26. Upon review, there was a completed deposit of $250.00 on 8/8/26. How should the client be treated?

For NWOP Program Level, Removed Tradelines related to client error reason will be included in the computation of total Enrolled Balance.

In the details of screen shot, what CAN should we use?

If the client is filing BK (future tense) but there is a Bankruptcy Notice on file: Then we process the termination as a normal retention case (collect fee if applicable) since the case comment is a future tense..

Please see attached photo.

You have several pending payments, including phone and check payments. Based on the review priority, what payment type should you handle first?