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Froggy Jumps
Froggy Jumps

Capacitación Servicio al Cliente: Evaluación Dalia Guzmán

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Capacitación Servicio al Cliente: Evaluación Dalia Guzmán

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About this activity

Quiz de comunicación y asertividad

Created by

Dalia Nataly Guzman Mejicanos
Dalia Nataly Guzman Mejicanos
Guatemala

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Capacitación Servicio al Cliente: Evaluación Dalia Guzmán
 

Froggy Jumps

Capacitación Servicio al Cliente: Evaluación Dalia GuzmánOnline version

Quiz de comunicación y asertividad

by Dalia Nataly Guzman Mejicanos
1

¿Cuál es el objetivo de la comunicación verbal en el servicio al cliente?

2

¿Qué componente de la comunicación no verbal es crucial para confirmar la interacción con el cliente?

3

¿Qué describe mejor una barrera semántica en la atención presencial?

4

¿Qué técnica facilita la recolección de datos en la etapa inicial de atención?

5

¿Qué característica define la escucha activa en el proceso de atención?

6

En la matriz de verificación operativa, ¿qué elemento corresponde al canal verbal?

7

¿Qué opción describe mejor la asertividad en las respuestas al cliente?

8

¿Qué técnica se usa para validar que se entendió la necesidad del cliente?

9

¿Qué regla de comunicación no verbal se recomienda evitar en atención presencial?

10

¿Qué componente integra la Matriz de Verificación Operativa más allá del verbal?

 
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