New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Froggy Jumps
Froggy Jumps

Atención con Calidez y Claridad

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Atención con Calidez y Claridad

Froggy Jumps

Played 2 %Accuracy 80 Average time 02:01
Create copy

About this activity

Curso de servicio al cliente

Created by

Monica Nataly Chub Ventura
Monica Nataly Chub Ventura
Guatemala

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Atención con Calidez y Claridad
 

Froggy Jumps

Atención con Calidez y ClaridadOnline version

Curso de servicio al cliente

by Monica Nataly Chub Ventura
1

Según el documento, ¿qué compra además del producto un cliente cuando recibe un servicio?

2

¿Qué porcentaje del mensaje representa la comunicación no verbal según la presentación?

3

¿Cuál de estas frases transmite CALIDEZ según el ejemplo dado?

4

V/F: Un tono cortante genera confianza y profesionalismo en el cliente.

5

V/F: El contacto visual demuestra interés y seguridad al cliente.

6

V/F: Para tener claridad se deben usar tecnicismos y palabras complicadas.

7

Menciona 3 elementos de la comunicación verbal que debemos cuidar al atender a un cliente y explica 1 con un ejemplo.

8

Describe 2 aspectos de la comunicación no verbal y explica cómo influyen en la percepción del cliente.

9

¿Por qué es importante la escucha activa en el servicio al cliente? ¿Qué actitud debe tener el colaborador?

10

Caso práctico: Un cliente llega molesto y dice: "He esperado mucho". ¿Cómo debería responderle el colaborador?

 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.