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Froggy Jumps
Froggy Jumps

Comunicación efectiva: preguntas

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Comunicación efectiva: preguntas

Froggy Jumps

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About this activity

Quiz sobre comunicación efectiva

Created by

Abigail Caál Vargas
Abigail Caál Vargas
Guatemala

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Comunicación efectiva: preguntas
 

Froggy Jumps

Comunicación efectiva: preguntasOnline version

Quiz sobre comunicación efectiva

by Abigail Caál Vargas
1

¿Qué caracteriza principalmente a la comunicación efectiva?

2

Un cliente está molesto. ¿Cuál sería una respuesta asertiva?

3

¿Cuál de los siguientes elementos pertenece a la comunicación verbal?

4

¿Qué transmite generalmente una postura abierta y orientada hacia el cliente?

5

¿Qué es un ejemplo de una barrera de comunicación?

6

¿Qué significa parafrasear?

7

¿Cuál de las siguientes es una pregunta abierta?

8

¿Para qué sirven principalmente las preguntas cerradas?

9

¿Cuál es la mejor fórmula para transmitir un mensaje difícil de manera asertiva?

10

Un cliente pregunta algo que el empleado no sabe. ¿Cuál es la respuesta más profesional?

 
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