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Cuestionario para asesores de venta Retail

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Cuestionario para asesores de venta Retail

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About this activity

Habilidades de venta en tienda

Created by

Arelys PIÑA
Arelys PIÑA
Venezuela

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Cuestionario para asesores de venta Retail
 

Cuestionario para asesores de venta RetailOnline version

Habilidades de venta en tienda

by Arelys PIÑA
1

Saludar al cliente de forma cordial al entrar en la tienda.

2

Verificar la disponibilidad del producto en inventario antes de confirmar entrega.

3

Preguntar sobre las necesidades del cliente para recomendar productos adecuados.

4

Nunca debes preguntar por el presupuesto del cliente al recomendar productos.

5

Ofrecer upsell de forma respetuosa y basada en las necesidades del cliente.

6

Puedes prometer entrega inmediata sin verificar stock disponible.

7

Evita registrar observaciones del cliente; no sirven para futuras ventas.

8

Si el cliente quiere comprar, no es necesario explicar políticas de devolución.

9

Conocer las características del producto no es importante; basta con el precio.

10

Explicar políticas de devolución y garantía al presentar un producto nuevo.

 
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