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Froggy Jumps
Froggy Jumps

Tipos de clientes en atención al cliente

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Tipos de clientes en atención al cliente

Froggy Jumps

(6)
Played 43 %Accuracy 63 Average time 02:25
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About this activity

Conoce a tus clientes y cómo tratarlos

Created by

Deisy liset Mosquera
Deisy liset Mosquera
Colombia

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Tipos de clientes en atención al cliente
 

Froggy Jumps

Tipos de clientes en atención al clienteOnline version

Conoce a tus clientes y cómo tratarlos

by Deisy liset Mosquera
1

¿Qué tipo de cliente es el ideal para resolver el problema de forma rápida y precisa?

2

¿Qué tipo de cliente describe a alguien que reclama con frecuencia por frustración?

3

¿Qué tipo de cliente se caracteriza por seguir instrucciones al pie de la letra?

4

¿Qué tipo de cliente busca entender el proceso y pregunta por el “por qué”?

5

¿Qué tipo de cliente premia al buen servicio y repite compras?

6

¿Qué tipo de cliente comenta de forma constructiva para mejorar el servicio?

7

¿Qué tipo de cliente evita interactuar y prefiere soluciones rápidas?

8

¿Qué tipo de cliente tiene alta sensibilidad al precio y promociones?

9

¿Qué tipo de cliente presenta quejas recurrentes sin ver mejoras?

10

¿Qué técnica es clave para atender a cualquier tipo de cliente?

 
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