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Crossword Puzzle
Crossword Puzzle

“Palabras clave del servicio”

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“Palabras clave del servicio”
 

Crossword Puzzle

“Palabras clave del servicio”Online version

Encontrarás los términos centrales de la sección 1

by Milton Javier Pirazán Rodriguez
1

Capacidad de ponerse en el lugar del cliente y comprender lo que siente.

2

Prestar atención completa a lo que dice el cliente antes de responder.

3

Manifestación de insatisfacción que expresa un cliente sobre un producto o servicio.

4

Conjunto de pasos establecidos para atender una situación de manera consistente.

5

Acción de verificar que una solicitud pendiente se resuelva hasta el final.

6

Identificación de la necesidad real detrás de lo que pide o reclama un cliente.

7

8

Resultado de una atención que hace que el cliente vuelva a confiar en la empresa.

9

Solicitud formal de un cliente para que se corrija un error o falla en el servicio.

10

Persona que recibe un producto o servicio a cambio de un pago.

11

Conjunto de actividades que buscan satisfacer una necesidad del cliente.

12

Forma de comunicarse expresando lo que se piensa sin agredir ni callar.

13

Respuesta concreta que resuelve el problema o la necesidad del cliente.

14

15

Sentimiento de seguridad que un cliente desarrolla hacia una empresa que cumple lo que promete.

11
8
10
1
5
12
2
15
9
14
7
13
6
3
 
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