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Froggy Jumps
Froggy Jumps

Procesos en Servicios (Diseño y Organización)

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Procesos en Servicios (Diseño y Organización)

Froggy Jumps

Played 2 %Accuracy 30 Average time 00:33
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About this activity

Diseño y mejora de procesos en servicios

Created by

KHRISTEL NICOLE LOPEZ ORELLANA
KHRISTEL NICOLE LOPEZ ORELLANA
Ecuador

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Procesos en Servicios (Diseño y Organización)
 

Froggy Jumps

Procesos en Servicios (Diseño y Organización)Online version

Diseño y mejora de procesos en servicios

by KHRISTEL NICOLE LOPEZ ORELLANA
1

¿Qué herramienta describe los proveedores, entradas, procesos, salidas y clientes?

2

¿Qué herramienta describe interacciones entre lo visible para el cliente y lo oculto (front/back office)?

3

¿Qué KPI mide el tiempo total desde la solicitud hasta la entrega en servicios?

4

En servicios, ¿qué concepto busca eliminar actividades que no agregan valor?

5

¿Qué diseño separa actividades visibles para el cliente (frente) de las ocultas (detrás)?

6

¿Qué herramienta ayuda a identificar puntos de contacto con el cliente?

7

¿Cuál es el objetivo de estandarizar procesos en servicios?

8

¿Qué herramienta se usa para medir la capacidad y rendimiento de procesos?

9

¿Qué enfoque busca un flujo suave y eliminación de cuellos de botella en servicios?

10

¿Qué lenguaje se usa para modelar procesos de negocio con diagrams?

 
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