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Froggy Jumps
Froggy Jumps

La Ranita de la Instalación (Quiz)

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La Ranita de la Instalación (Quiz)

Froggy Jumps

Played 13 %Accuracy 86 Average time 08:21
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About this activity

Aprende el proceso de instalación

Created by

Juana Navarro
Juana Navarro
Peru

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La Ranita de la Instalación (Quiz)
 

Froggy Jumps

La Ranita de la Instalación (Quiz)Online version

Aprende el proceso de instalación

by Juana Navarro
1

¿Cuándo aplica el procedimiento de Instalación Incompleta?

2

¿Qué se debe validar inicialmente?

3

¿En qué estado debe encontrarse el pedido?

4

¿Cuál es un ejemplo de una instalación incompleta?

5

Si el cliente solicitó 2 puntos de instalación, pero solo instalaron 1, ¿qué corresponde?

6

¿Qué se debe validar en +Simple?

7

¿Qué se debe validar en Visor?

8

¿Dónde se registra el caso para derivarlo al área técnica?

9

¿Qué datos se solicita para reportar el incidente?

10

¿Cuál es el plazo para que el área técnica se comunique con el cliente?

11

¿Qué tipificación corresponde al registrar el contacto?

12

¿Qué submotivo corresponde?

13

Si falta un decodificador solicitado por el cliente, ¿puede considerarse instalación incompleta?

14

¿Qué se debe hacer antes de derivar el caso?

 
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