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Created by

Diana Salazar
Diana Salazar
Mexico

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by Diana Salazar
1

Para atender un error de "Soft reject", se deben revisar los siguientes datos del perfil: título, género, rango de ingresos, CURP, correo electrónico, contraseña, RFC, régimen fiscal, dirección y preferencias de notificación.

2

En líneas residenciales, el campo "número interno" acepta únicamente caracteres numéricos.

3

Para reportar un avance de orden, son necesarias la pantalla del error de PDV y la pantalla de PVU.

4

Los procesos de Salesforce se encuentran en la pestaña "Operaciones" de la intranet. Respuesta:

5

Para volver a impulsar un incidente es necesario esperar 48 horas.

6

El RMA es un documento indispensable para cancelar una orden creada en un Acuerdo de Facturación cancelado.

7

Para reprocesar una orden con estatus "Orden por entregar", solamente se necesita tener cargado el contrato.

8

Para reprocesar una orden con estatus "Orden por entregar" que presenta un error ZIP, es necesario contar con los documentos completos y que la orden en AVS esté cerrada.

9

Después de 30 días no existe un proceso para generar una baja administrativa.

10

Para cancelar una orden espejo de Salesforce y generar el incidente, se debe validar que la oportunidad y el pedido relacionados estén cancelados.

11

Para cambiar el estatus de "Inactivo 1 o 2" a "Inicial", se requiere una recarga de 20 dólares.

12

Para cambiar el estatus de "Inicial" a "Activo", se necesita una recarga de 50 pesos

13

Una oportunidad abandonada permanece 72 horas antes de pasar a "Resumen".

14

Cuando una oportunidad está en la etapa "Resumen" y ya tiene una orden en AVS, el tiempo de permanencia es de siete días naturales.

 
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