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Froggy Jumps
Froggy Jumps

Zendesk Ticket Send-Offs!

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Zendesk Ticket Send-Offs!

Froggy Jumps

(1)
Played 2 %Accuracy 100 Average time 05:50
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About this activity

In this game, you will need to choose the best option on how to submit your ticket for different types of situations.

Created by

Katelyn Coughley
Katelyn Coughley
United States

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Zendesk Ticket Send-Offs!
 

Froggy Jumps

Zendesk Ticket Send-Offs!Online version

In this game, you will need to choose the best option on how to submit your ticket for different types of situations.

by Katelyn Coughley
1

A customer calls in and asks for a status update. You let the customer know their tentative scheduled delivery date and make a quick internal note in Zendesk to reflect the conversation you had. What is the correct Zendesk status to submit?

2

You reach out to a customer who doesn't answer. To which you leave a voicemail and create your first Attempted to Contact ticket in your rule of 3. What is the correct Zendesk status to submit?

3

You process an exchange for a customer and use your Zendesk ticket to create an Exchange Confirmation ticket. What is the correct Zendesk status to submit?

4

A customer has a delivery request that needs to be shared with the delivery partner. You create a runners ticket for the Orders Department in regard to this request. What is the correct Zendesk status to submit your request?

5

You have an escalated customer who has requested to speak with a manager. After properly retrieving a manager, you are now providing details in a Zendesk ticket for them to review. What is the correct Zendesk status to submit?

6

A customer has turned in a donation receipt for a topper, and you are now letting the Dream Team know that you've processed the refund for the customer. What is the correct Zendesk status to submit?

7

You've finished speaking with a potential customer who is interested in our products. You make a quick note, detailing the products the customer is interested in and any important notes for future use. What is the correct Zendesk status to submit?

8

A customer has specified that they only want to communicate via email, you are discussing a possible warranty issue and you are asking the customer questions regarding their concerns. What is the correct Zendesk status to submit?

 
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