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Calidad y Satisfacción 2026

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Calidad y Satisfacción 2026

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Objetivos e indicadores de calidad

Created by

keren juarez
keren juarez
Mexico

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Calidad y Satisfacción 2026
 

Calidad y Satisfacción 2026Online version

Objetivos e indicadores de calidad

by keren juarez
1

Cumplir al menos con el 90% de la Metodología 5S para contribuir en la mejora de la calidad de imagen de las instalaciones de esta Entidad.

2

Atender el 70% de las quejas.

3

Implementar el 100% del SGC en 2025.

4

Mantener el índice de satisfacción del pasajero por encima del 90%.

5

Cumplir con el 100% de la Metodología 5S.

6

Implementar el 90% del Sistema de Gestión de Calidad (SGC) durante el año 2026 para estandarizar los procesos de la Entidad.

7

Mantener el 90% de las quejas atendidas, con el fin de dar solución a la mayorí­a de las inconformidades de los usuarios.

8

Incrementar el índice de calidad del servicio a un 80%.

9

Incrementar el índice de calidad del servicio a un 95%.

10

Mantener el índice de satisfacción del pasajero por debajo del 90%.

 
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