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Froggy Jumps
Froggy Jumps

Good or Bad service?

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Good or Bad service?

Froggy Jumps

Played 2 %Accuracy 92 Average time 05:57
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About this activity

Interactive customer service game for Class XI TKR students. Practice Good vs Bad service, 5A rules, and Service Advisor expressions (Greeting, Offering Help, Asking Problem, Action, and Closing).

Created by

Rizki Tri Salsabila
Rizki Tri Salsabila
Indonesia

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Froggy Jumps

Good or Bad service?Online version

Interactive customer service game for Class XI TKR students. Practice Good vs Bad service, 5A rules, and Service Advisor expressions (Greeting, Offering Help, Asking Problem, Action, and Closing).

by Rizki Tri Salsabila
1

SA says: "Wait there!" while playing on a smartphone. Good or Bad Service?

2

SA smiles and says: "Good morning, Sir. Welcome to our workshop." Good or Bad Service?

3

SA crosses arms and asks: "What is your problem?" with a frown. Good or Bad Service?

4

SA listens carefully and says: "I see. Let me check your car." Good or Bad Service?

5

Change this rude phrase into polite English: "What?"

6

Change this rude phrase into polite English: "Wait!"

7

Change this rude phrase into polite English: "I don't know."

8

Change this rude phrase into polite English: "Go!"

9

Customer says: "Good morning." What is the best Service Advisor response?

10

Customer says: "My car engine makes a strange noise." What is the best SA response?

11

Customer asks: "How long will the service take?" What is the best SA response?

12

The car service is finished and the customer is leaving. What is the best SA closing?

 
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