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Froggy Jumps
Froggy Jumps

AHT en Chat de Didi Préstamos

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AHT en Chat de Didi Préstamos

Froggy Jumps

Played 1 %Accuracy 100 Average time 02:15
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About this activity

Rendimiento de tiempo en chats

Created by

not setting not setting
not setting not setting
Mexico

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AHT en Chat de Didi Préstamos
 

Froggy Jumps

AHT en Chat de Didi PréstamosOnline version

Rendimiento de tiempo en chats

by not setting not setting
1

¿Qué significa AHT en canales de live chat?

2

¿Por qué es importante reducir AHT en servicio de préstamos?

3

¿Cuál es la fórmula típica de AHT en chat?

4

Factores que pueden subir el AHT en canales de préstamos:

5

Una buena práctica para reducir AHT en chat de préstamos:

6

Qué herramienta ayuda a disminuir AHT en chat?

7

AHT y tiempos de resolución están relacionados con:

8

Cómo afecta un AHT alto en Didi Préstamos?

9

Ejemplo: chats con 4, 5 y 2 minutos, ¿cuál es el AHT?

10

Cómo entrenar a agentes para reducir AHT sin perder calidad?

 
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