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Juego indicadores de perspectivas

Froggy Jumps

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Quiz sobre perspectivas

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Argentina

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Juego indicadores de perspectivas
 

Froggy Jumps

Juego indicadores de perspectivasOnline version

Quiz sobre perspectivas

by Guadalupe Malarino
1

¿Cuáles son los cinco indicadores centrales de la perspectiva del cliente?

2

Qué indicador mide la participación de ventas en un mercado dado?

3

¿Qué indicador evalúa la tasa a la que se ganan nuevos clientes?

4

Qué métrica indica la fidelidad y continuidad de compra de clientes existentes?

5

¿Cómo se interpreta la satisfacción del cliente en este marco?

6

¿Qué indicador se enfoca en el beneficio neto que deja un cliente o segmento?

7

¿Qué aspecto mide la efectividad del proceso operativo desde la perspectiva de procesos internos?

8

¿Qué se mide con el ‘tiempo del punto de equilibrio’ en innovación de productos?

9

En servicio posventa, ¿qué indicador refleja cuánto tarda en resolverse una solicitud?

10

Ejemplo real de mejora interna: ¿qué proceso ayudó a reducir demoras de cobro en Rockwater?

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