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Técnicas de comunicación en conciliación

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Técnicas de comunicación en conciliación

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About this activity

Retroalimentación

Created by

Dionisio Chin
Dionisio Chin
Panama

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Técnicas de comunicación en conciliación
 

Técnicas de comunicación en conciliaciónOnline version

Retroalimentación

by Dionisio Chin
1

El conciliador debe escuchar antes de intervenir.

2

Validar una emoción significa darle la razón a la parte.

3

La reformulación puede reducir la confrontación entre las partes.

4

Las preguntas abiertas pueden ayudar a descubrir intereses y necesidades.

5

Escuchar activamente significa únicamente permanecer en silencio mientras la otra persona habla.

6

El resumen neutral permite ordenar lo expresado por las partes sin tomar partido.

7

El conciliador debe permanecer completamente pasivo durante todo el proceso.

8

Generar opciones significa que el conciliador debe imponer una solución.

9

El conciliador debe determinar quién tiene la razón para poder alcanzar un acuerdo.

10

Una alternativa de solución debe evaluarse considerando si realmente puede cumplirse.

11

Un acuerdo debe ser claro y comprensible para las partes.

12

Las técnicas de comunicación aprendidas en mediación pueden utilizarse también en conciliación.

 
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