Quality Misses

Yes or No

Played 8 %Accuracy 90 Average time 02:18

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About this activity

These are some of the very common quality misses

Created by

Kimberly Stone McGuire

United States

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Top 10 results

#	Player	Accuracy	time
1	Anonymous August 30, 2026	% 100	01:28
2	Anonymous August 28, 2026	% 100	01:44
3	Kimberly Stone McGuire August 28, 2026	% 90	02:18
4	Anonymous August 30, 2026	% 80	01:42
5	Anonymous August 30, 2026	% 80	02:37
6	Anonymous August 28, 2026	% 80	02:39
7	Anonymous August 28, 2026	% 60	02:30
8	Anonymous August 28, 2026	% 45	10:46

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Quality Misses


Quality MissesOnline version These are some of the very common quality misses by Kimberly Stone McGuire 1 If a caller is asked to provide the exact amount of last deposit during the authentication process and does not have a MN mobile app or MN website account to obtain the deposit information, please provide the NJ DOL URL: https://tdi.dol.state.nj.us/ to register and obtain payment history Yes No 2 The caller provided the address but omitted the “Ave” portion. We dont need that Yes No 3 If the transaction list lacks variety for two categories, meaning it only fits one category, choose Additional Dynamic Question Used as the second category. Yes No 4 the CH did not have stated their entire address. left off apt 302. i asked if the apt is needed to receive their mail Yes No 5 Account has no name or any PHI we can help them and add the information Yes No 6 The openings and closings are verbatim. Thank you for calling Money Network Yes No 7 asked if the CH needed additional assistance after the CH disconnected Yes No 8 Associate did not engage the caller and verbalize process/actions taking or provide a reason before hold or silence that is longer than 15 seconds. Yes No 9 I asked the CH if they wanted to add an email, and the CH stated they did not. I updated that field to reflect "Noemail@noemail.com Yes No 10 Disconnect after sending temp password and don't finish with login in Yes No 11 note if the CH declines to add an e mail, Yes No 12 Agent did Inform the cardholder about the "non-refundable" fee for UPS shipping when offering replacement options. Yes No 13 Agent place card on default hold w/o adding additional comments as to why the card was placed on this hold Yes No 14 Agent did advise CH that they can use an ACH transfer while they wait for the new card. Yes No 15 Agent did not Inquire if the cardholder believes the PIN was compromised. It wasnt used at an ATM we DONT need to change it Yes No 16 After lifting the 2-way fraud hold, I advised the CH to wait about 5 minutes before using the card again. Yes No 17 Agent failed to ask/verify email address/phone # on file Regardless if account is closed or not, we must complete this process. Yes No 18 CH needed assistance with setting up their PIN in the IVR> I disconnected when it came time for them to choose the PIN Yes No 19 DONT send a new card before or after opening a dispute. NO new card is needed Yes No 20 ⦁WHEN DOING DYNAMIC QUESTIONS DO NOT GIVE THE DATE IF THEY SAY LIKE LAST TUESDAY OR THEY GIVE THE WRONG DATE Yes No

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Quality Misses

Yes or No

About this activity

Created by

Download the paper version to play

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Quality MissesOnline version

by Kimberly Stone McGuire

If a caller is asked to provide the exact amount of last deposit during the authentication process and does not have a MN mobile app or MN website account to obtain the deposit information, please provide the NJ DOL URL: https://tdi.dol.state.nj.us/ to register and obtain payment history

The caller provided the address but omitted the “Ave” portion. We dont need that

If the transaction list lacks variety for two categories, meaning it only fits one category, choose Additional Dynamic Question Used as the second category.

the CH did not have stated their entire address. left off apt 302. i asked if the apt is needed to receive their mail

Account has no name or any PHI we can help them and add the information

The openings and closings are verbatim. Thank you for calling Money Network

asked if the CH needed additional assistance after the CH disconnected

Associate did not engage the caller and verbalize process/actions taking or provide a reason before hold or silence that is longer than 15 seconds.

I asked the CH if they wanted to add an email, and the CH stated they did not. I updated that field to reflect "Noemail@noemail.com

Disconnect after sending temp password and don't finish with login in

note if the CH declines to add an e mail,

Agent did Inform the cardholder about the "non-refundable" fee for UPS shipping when offering replacement options.

Agent place card on default hold w/o adding additional comments as to why the card was placed on this hold

Agent did advise CH that they can use an ACH transfer while they wait for the new card.

Agent did not Inquire if the cardholder believes the PIN was compromised. It wasnt used at an ATM we DONT need to change it

After lifting the 2-way fraud hold, I advised the CH to wait about 5 minutes before using the card again.

Agent failed to ask/verify email address/phone # on file Regardless if account is closed or not, we must complete this process.

CH needed assistance with setting up their PIN in the IVR> I disconnected when it came time for them to choose the PIN

DONT send a new card before or after opening a dispute. NO new card is needed

⦁WHEN DOING DYNAMIC QUESTIONS DO NOT GIVE THE DATE IF THEY SAY LIKE LAST TUESDAY OR THEY GIVE THE WRONG DATE