introduction to housekeeping

Froggy Jumps

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group 1

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14_ni kadek oktarivia

Indonesia

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introduction to housekeeping


Froggy Jumps introduction to housekeepingOnline version group 1 by 14_ni kadek oktarivia 1 What is the main responsibility of the housekeeping department? a Managing hotel finances b Maintaining cleanliness, comfort, and aesthetic upkeep c Handling guest check-in 2 Which department is responsible for cleaning guest rooms? a Public Area b Loundry c Room Division 3 What does a Room Attendant do? a Manages hotel finances b Cleans and services guest rooms c Repairs hotel equipment 4 Which of the following is included in the Public Area? a Guest bedroom only b Kitchen and storage room c Lobby, corridors, and elevators 5 What is the responsibility of a Gardener? a Cleaning guest rooms b Maintaining the hotel garden and landscape c Washing hotel linen 6 Who operates industrial washing machines for hotel linens? a Room Attendant b B. Floor Supervisor c C. Washer / Extractor 7 What does a Presser / Ironer do? a Sorts dirty laundry b Irons and finishes garments or hotel linens c Checks room status 8 What is the main responsibility of a Linen / Uniform Attendant? a Cooking food b Sorting, folding, storing, and distributing clean linens c Checking guests in 9 What does “Laundry” mean? a A place for storing lost items b The process of washing, drying, and ironing clothes or linens c A hotel reception service 10 What is “Valet Service”? a A service that handles guest clothing for washing, dry cleaning, or pressing b A service for cleaning swimming pools c A service for maintaining gardens 11 What are “Amenities”? a Hotel cleaning machines b Complimentary items provided in guest rooms c Dirty hotel linens 12 What is a “Trolley” used for? a Transporting guests b Carrying cleaning supplies and linens c Washing clothes 13 What is a “Vacant Clean” room? a A room currently occupied by a guest b A room that has not been cleaned c A clean and inspected room ready for a new guest 14 What is “Lost and Found”? a A place for hotel employees to rest b A section where guests’ left-behind items are stored c A place for dirty linen 15 What is the purpose of “Sanitation”? a To decorate the hotel b To keep places clean and healthy to prevent disease c To increase room prices 16 What is a “Disinfectant”? a A chemical used to destroy bacteria and germs on surfaces b A tool for ironing clothes c A type of hotel linen 17 What does “SOP” stand for? a Service Operation Procedure b Standard Operating Procedure c Staff Organization Program 18 What is the purpose of a PMS in modern housekeeping a To automatically clean guest rooms b To replace housekeeping staff c To provide real-time communication about room status 19 Which expression is used to ask permission to clean a guest’s room? a “Please check the room status.” b “May I clean your room now?” c “Report the maintenance issue.” 20 Why is housekeeping important in the hotel industry? a Because it only handles laundry b Because it maintains cleanliness, safety, comfort, and the hotel’s image c Because it manages hotel finances

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introduction to housekeeping

Froggy Jumps

About this activity

Created by

Download the paper version to play

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introduction to housekeepingOnline version

by 14_ni kadek oktarivia

What is the main responsibility of the housekeeping department?

Which department is responsible for cleaning guest rooms?

What does a Room Attendant do?

Which of the following is included in the Public Area?

What is the responsibility of a Gardener?

Who operates industrial washing machines for hotel linens?

What does a Presser / Ironer do?

What is the main responsibility of a Linen / Uniform Attendant?

What does “Laundry” mean?

What is “Valet Service”?

What are “Amenities”?

What is a “Trolley” used for?

What is a “Vacant Clean” room?

What is “Lost and Found”?

What is the purpose of “Sanitation”?

What is a “Disinfectant”?

What does “SOP” stand for?

What is the purpose of a PMS in modern housekeeping

Which expression is used to ask permission to clean a guest’s room?

Why is housekeeping important in the hotel industry?