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Toma de Conciencia del SGC

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About this activity

Fortalecer juntos la comprensión del Sistema de Gestión de la Calidad de la DGP.

Created by

Elizabeth Santana
Elizabeth Santana
Dominican Republic

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Toma de Conciencia del SGC
 

Toma de Conciencia del SGCOnline version

Fortalecer juntos la comprensión del Sistema de Gestión de la Calidad de la DGP.

by Elizabeth Santana
1

La calidad es responsabilidad de todos los colaboradores de una organización.

2

La calidad consiste únicamente en entregar los servicios rápidamente.

3

La calidad busca cumplir con los requisitos y expectativas de los clientes internos y externos.

4

Hacer bien las cosas desde la primera vez es un elemento relacionado con la calidad.

5

La calidad en el servicio público busca satisfacer las necesidades de los ciudadanos.

6

Un Sistema de Gestión de la Calidad está compuesto únicamente por documentos.

7

Los procesos y procedimientos forman parte de los elementos de un Sistema de Gestión de la Calidad.

8

La estructura organizativa forma parte de los elementos del Sistema de Gestión de la Calidad.

9

El enfoque al cliente es uno de los siete principios de gestión de la calidad.

10

La mejora continua no forma parte de los principios de gestión de la calidad.

 
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