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Valores que Mejoran el Servicio

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Valores que Mejoran el Servicio

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Valores clave para un buen servicio

Created by

Yaneth Sotaban
Yaneth Sotaban
Colombia

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Valores que Mejoran el Servicio
 

Valores que Mejoran el ServicioOnline version

Valores clave para un buen servicio

by Yaneth Sotaban
1

El sentido de pertenencia fortalece la cohesión del equipo y el servicio.

2

La retroalimentación entre colegas suele empeorar la experiencia del cliente.

3

La empatía ayuda a entender las necesidades del cliente.

4

El respeto y la responsabilidad mejoran la experiencia del cliente.

5

El sentido de pertenencia no influye en la satisfacción del cliente.

6

La puntualidad de las respuestas no afecta la percepción de calidad.

7

La atención al cliente puede ser eficiente sin coordinación entre el equipo.

8

La comunicación asertiva reduce malentendidos.

9

El trabajo en equipo permite respuestas más rápidas y coordinadas.

10

La empatía es irrelevante para la fidelización.

 
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