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Froggy Jumps
Froggy Jumps

Calidad, Kaizen y Benchmarking

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Calidad, Kaizen y Benchmarking

Froggy Jumps

Played 7 %Accuracy 100 Average time 01:59
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About this activity

Quiz de servicio y mejora continua

Created by

HELEN KRISMA
HELEN KRISMA
Mexico

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Calidad, Kaizen y Benchmarking
 

Froggy Jumps

Calidad, Kaizen y BenchmarkingOnline version

Quiz de servicio y mejora continua

by HELEN KRISMA
1

¿Qué son los momentos de verdad en el servicio al cliente?

2

¿Cuál es el objetivo del Kaizen aplicado a calidad?

3

En servicio, ¿qué acción representa una buena experiencia de cliente?

4

¿Qué implica el benchmarking para la calidad?

5

¿Qué es la mejora continua en Kaizen?

6

En servicio, ¿quién debe ser el foco de las mejoras?

7

¿Qué es un ‘momento de verdad’ negativo?

8

¿Qué tipo de métricas apoyan la mejora continua en calidad?

9

¿Qué papel juega la cultura organizacional en Kaizen?

10

¿Cuál es una práctica de benchmarking efectiva?

 
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