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Unidad 1 - Escenario 2

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POLITÉCNICO GRANCOLOMBIANO EDUCACIÓN VIRTUAL
POLITÉCNICO GRANCOLOMBIANO EDUCACIÓN VIRTUAL
Colombia

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Unidad 1 - Escenario 2

by POLITÉCNICO GRANCOLOMBIANO EDUCACIÓN VIRTUAL
1

promover proceso establecer Asegurar compromiso planeación Participación mejoramiento continuo estratégica

Según las definiciones planteadas por los expertos en calidad , la calidad total requiere :
- y por parte de la alta dirección , pues son ellos quienes deben establecer a partir de su el sentido de compromiso con la satisfacción del cliente .
- y un buen canal de comunicación con el cliente , teniendo en cuenta que este es la fuente principal de retroalimentación para mantener un en la organización .
Permitir y la participación de la fuerza laboral de la organización , pues son ellos quienes al igual que el cliente hacen parte del y lo conocen en detalle .

 
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