Fill in the Blanks ComplaintsOnline version Letter of complaint by maria pesce 1 duty cared above shoreline switching rooms solid trip though entire willing refund unpacking Sincerely promptly such Even roaches at stayed Dear Mr Joyce : My family and I recently your beautiful hotel on the Lake Erie . I was excited for our , but our room was not as it has been in the past . I notified the shift manager , but she was less than to accommodate us in , as your hotel was full . She offered us a partial , but nearly everything in the area was booked . We booked our room for the week of May 19 - 25 but only ended up staying from May 19 - may 21st . When we first arrived , we got the room we always stay in , room 22 . Upon our luggage , we noticed there were in various locations in the room . We notified the front desk and they sent someone to spray the room . While the room was being sprayed we had to find somewhere to go for about six hours . The beds clothes were clean but had holes in them . The staff on could have less that we were unsatisfied . The room was not clean and this non - smoking room had been smoked in . We have been staying in your hotel for more than twenty years and have never had service . I had to pay for the week up front , we left after two days and went home . I would like a full refund of my money that I spent in your hotel that week . If can be sent to the address . , John Hacke r
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