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examen final 2DA PARTE

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examen final 2DA PARTE

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EXAMEN FINA LSERVICO CLIENTE

Created by

Thania Garcia
Thania Garcia
Mexico

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Crossword Puzzle

examen final 2DA PARTEOnline version

EXAMEN FINA LSERVICO CLIENTE

by Thania Garcia
1

necesidades utilizadas por el cliente para comparar.

2

Confianza, honestidad y tener el interés en el cliente como prioridad real.

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Triángulo del servicio:.......de servicio

5

Necesidades no previstas por el cliente

6

Un cuestionario para clientes, gerentes y ..... se llama: ....

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Evidencias físicas del servicio

9

Un cuestionario para clientes, gerentes y .... se llama: ...

10

es amigable, lógico y sirve para encausar las quejas del cliente

11

Impacta la percepción de la calidad en varias formas

12

necesidades que debe tener por su razón de ser

13

Conocido por ser el diagrama 80/20

14

Diagrama que muestra de forma ilustrada como funciona un proceso. (Macro mapa)

15

Metodología que sirve para traducir las necesidades del cliente en requerimientos técnicos para la elaboración de un producto o/ servicio.

16

Abreviación de una característica esencial y de suma importancia al realizar un producto.

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