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2. Situaciones Conflictivas

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2. Situaciones Conflictivas

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About this activity

Habilidades de comunicación en SITUACIONES CONFLICTIVAS

Created by

Antonio Luis Munoz
Antonio Luis Munoz
Spain

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2. Situaciones Conflictivas
 

2. Situaciones ConflictivasOnline version

Habilidades de comunicación en SITUACIONES CONFLICTIVAS

by Antonio Luis Munoz
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1

Dentro de la curva de hostilidad, la fase en la cual el paciente se encuentra muy enfado, propinando insultos etc, se conoce como

2

Indique cual es el enunciado correcto con respecto a la situación del vista en el vídeo

3

Ante un paciente hostil, usted esperará para intervenir con la EMPATÍA, en la fase de la Curva de Hostilidad denominada:

Explicación

unque sea dificil y el cuerpo nos pida actuar como ha hecho el celador en el vídeo, tenemos que 'contar hasta diez' y esperar hasta que la persona se relaje y pase a la fase de afrontamiento para actuar mediante la empatia y otra habilidades comunicativas. En este caso enfrentarse con la mujer no ha servido para nada. Frases como 'relajese', o 'no tolero que me alce la voz' solo hacen que aumente la agresividad de la mujer. Al final no ha solucionado el problema. En la página siguiente hay un vídeo donde podemos ver como actuar de forma mas correcta.

Tenemos que esperar hasta ese momento para actuar si queremos establecer una comunicación eficaz. Utilizaremos la empatía

 
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