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About this activity

Servicio al cliente de alto impacto y su importancia como estrategia de negocio

Created by

CITE EMPRESARIAL
CITE EMPRESARIAL
Ecuador

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FUNDAMENTO 5Online version

Servicio al cliente de alto impacto y su importancia como estrategia de negocio

by CITE EMPRESARIAL
1

superar pasos valioso eficacia consumidores cliente menor expectativas mayor deseado resultado estilo producto esencia repetición

1 . FLUJO DE VALOR
Es el conjunto de y procesos que se dan desde el principio del proceso de creación de un hasta la entrega del resultado final a su .

2 . HOMOGENEIDAD DEL PRODUCTO
El cliente quiere obtener un producto que no cambie su , forma , color y sabor constantemente , este debe mantener su .

3 . ACUMULACIÓN
Sí tu oferta mejora con cada ciclo de , tu servicio o bien se volverá más para tus .

4 . RENDIMIENTO
Es un sistema que alcanza el objetivo , mide la del valor . Cuanto sean los resultados en tiempo , mayor será el rendimiento .

5 . PERCEPCION DEL CLIENTE
Se basa en dos aspectos : las y el . Los resultados deben a las expectativas .

 
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