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Crossword Puzzle
Crossword Puzzle

Aseguradora Solidaria

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Aseguradora Solidaria

Crossword Puzzle

Módulo 4 Aspectos relevantes de protección al consumidor financiero y atención al cliente - Unidad 3 Desarrollo del SAC dentro del nuevo modelo estratégico del servicio al cliente 2020

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About Crossword Puzzle
13 times made

Created by

POLITÉCNICO GRANCOLOMBIANO EDUCACIÓN VIRTUAL
POLITÉCNICO GRANCOLOMBIANO EDUCACIÓN VIRTUAL
Colombia

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Crossword Puzzle

Aseguradora SolidariaOnline version

Módulo 4 Aspectos relevantes de protección al consumidor financiero y atención al cliente - Unidad 3 Desarrollo del SAC dentro del nuevo modelo estratégico del servicio al cliente 2020

by POLITÉCNICO GRANCOLOMBIANO EDUCACIÓN VIRTUAL
1

Estrategia que se basa en el conocimiento profundo de los clientes.

2

Estrategia de gestión de canales, que tiene como objetivo integrar y alinear todos los canales disponibles.

3

Estrategias y acciones enfocadas a mejorar la relación interna de los colaboradores de la empresa.

4

Técnica empleada para contar una historia de una manera distinta y siempre desde el punto narrativo.

5

Ejercicio colaborativo a través del cual las empresas trabajan de la mano de sus colaboradores o clientes.

6

El proceso en el cual se desarrolla la transferencia de conocimientos y experiencias.

7

Estrategia de inteligencia artificial con la que es posible mantener una conversación.

8

Estrategia orientada a la satisfacción y fidelización del cliente.

9

Estrategia de identificación y medición de todas las interacciones interpersonales o puntos de contacto.

10

Acuerdo de niveles de servicio

4
2
3
8
7
9
10
 
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