Matching Pairs Making and Handling ComplaintsOnline version Matching by Logos Sprachinstitut 1 We´re not happy with the installation work. 2 Your purchasing department lost our order. 3 No, I can´t do that. 4 The activation key doesn´t work. 5 We can´t ship the parts until next week. 6 Your antivirus program is causing problems. 7 You used the wrong material. 8 You´re charging us too much. I´m afraid next week is the earliest we can ship the parts. It sounds as if your purchasing department might have lost our order. The installation work could be better. It looks like you might be charging us too much. It looks like your antivirus program might be the source of the problems. It seems like you used the wrong material. The activation key doesn´t seem to work. I´m afraid that´s not possible.