Matching Pairs Making and Handling ComplaintsOnline version Matching by Logos Sprachinstitut 1 You used the wrong material. 2 We´re not happy with the installation work. 3 No, I can´t do that. 4 Your purchasing department lost our order. 5 We can´t ship the parts until next week. 6 The activation key doesn´t work. 7 Your antivirus program is causing problems. 8 You´re charging us too much. It sounds as if your purchasing department might have lost our order. The activation key doesn´t seem to work. The installation work could be better. It seems like you used the wrong material. I´m afraid that´s not possible. I´m afraid next week is the earliest we can ship the parts. It looks like you might be charging us too much. It looks like your antivirus program might be the source of the problems.