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Video Quiz
Video Quiz

Résoudre la plainte de client

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To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

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Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Résoudre la plainte de client

Video Quiz

Played 8
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About this activity

Regardez la vidéo et répondez aux 2 questions.

Created by

Yani DUAN
Yani DUAN
France

Download the paper version to play

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Résoudre la plainte de client
 

Résoudre la plainte de clientOnline version

Regardez la vidéo et répondez aux 2 questions.

by Yani DUAN
QR
1

La première serveuse a énervé la cliente. Quelles sont ses comportements peu pertinents ? (Veuillez choisir au moins deux réponses qui vous semblent correctes.)

Sélectionnez une ou plusieurs réponses

2

La deuxième serveuse a finalement pu satisfaire la cliente. Comment a-t-elle résolu les problèmes de cliente ? Imaginez ce qu’elle a dit dans les scènes à venir.

Réponse écrite

3

Quelle est les solutions proposées par la serveuse ? (Veuillez choisir au moins deux réponses qui vous semblent correctes.)

Sélectionnez une ou plusieurs réponses

Explication

Toutes les réponses raisonnables et cohérentes au scénario de vidéo seront acceptées.

Toutes les réponses raisonnables et cohérentes au scénario de vidéo seront acceptées.