Fill in the Blanks Holiday Inn Club VacationsOnline version Study Guide for quizzes and final exam by Blac Roze 1 time fears details therapist emotional casual relationships facts over agent numbers prepared patient examples personal figures personal point persistent travel advisor official stories enthusiasm relationship Sales is a game of . Get to the ; do not waste . Be and well organized . Do not emphasize . Greet them with . Avoid unnecessary . Use and . Provide and . Be and . Do not be . Use a style . Establish a . Encourage discussion of and concerns . To build trust , act like an or . TO establish a need , act like a . TO help a guest , act like a .