Crossword Puzzle TEST YOUR KNOWLEDGE!Online version Refunds by NETEX LEARNING 1 If the return is closed in GIPI and it has already been 14 days since the refund was processed and the customer still does not see it in their account, what department do we escalate to? 2 If there is any issue with the transaction when processing a customer refund, usually the status in GIPI will display as...? 3 What status will appear in GIPI if the customer contacts us because they cannot see the refund in their account and it is not “Modified”? 4 Means by which the customer receives a return confirmation, once it has been completed and approved. 5 The details the customer must provide to us if we need to make a bank transfer outside the system are their BIC, bank name, account holder name and... 2 5 1 4 3
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