Matching Pairs LOC Skill RefresherOnline version Match each skill with the correct definition by Nielah McKee 1 Blameless Apology 2 Explaining Positive Intent 3 Gift of Appreciation 4 Say it again with HEART 5 Heart-Head-Heart 6 Showing Caring Nonverbally 7 Practice of Presence 8 Acknowledging Feelings This skill teaches us how to stay firm with a decision and be caring at the same time This skill shows us how to show caring with nonverbal behavior This skill allows us to express regret that a person is having an unfortunate experience without placing blame This skill makes it clear to a person that your actions are driven by their best interest This skill allows a person you are talking with to feel truly heard and understood This skill reminds us to thank someone This skill teaches us to use empathy and come across as more caring. This skill shows us how to be fully present with a person