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Crossword Puzzle
Crossword Puzzle

Capítulo 5

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Capítulo 5

Crossword Puzzle

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About this activity

El proceso de entrega del servicio

Created by

Patricia Galindo
Patricia Galindo
Mexico

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Crossword Puzzle

Capítulo 5Online version

El proceso de entrega del servicio

by Patricia Galindo
1

Reglas, regulaciones y procedimientos

2

Hardware que facilita la elaboración de un producto estandarizado.

3

Disociar al núcleo técnico del sistema de servucción.

4

Rodear al núcleo técnico de componentes de insumos y resultados con el fin de amortiguar las influencias del entorno.

5

Puntos en el sistema en los cuales el potencial para un mal funcionamiento es alto.

6

el lugar dentro de una organización en donde se llevan a cabo sus principales operaciones.

7

Asignaciones directas de insumos y resultados cuando la demanda excede a la habilidad del sistema para manejarla.

8

Diagrama de flujo de una operación de servicio.

9

Mitigar los peores efectos de las fluctuaciones de la oferta y demanda mediante la planeación.

10

Medida del número y lo intrincado de los pasos y secuencias.

11

Administrar el entorno para reducir las fluctuaciones en la oferta y/o demanda.

12

Medida de los grados de libertad que se permite al personal de servicio cuando proporciona un servicio.

13

Despojar a una operación de diferentes servicios y concentrarse en proporcionar sólo uno o pocos con el fin de buscar una estrategia.

14

Ubicación en la cual se desempeña una actividad dentro de un anteproyecto de servicio.

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10
12
7
2
5
11
8
1
3
14
6
9