Matching Pairs CommunicationOnline version Communication matching game by Ebony Fultz 1 May or may not all occur at the same time 2 Interacts with patients in an overpowering and forceful manner 3 Balances concern with task and employee 4 Messages transmitted without the use of words 5 Most important part of communication 6 Repeating information in a different way than what the patient said 7 Quality of patient care that is observable and measurable 8 Used to give information with no expectation of feedback 9 Assigns tasks without seeking input from employee 10 Involves people settling their differences Active listening One -way communication Aggressive Communication Non-verbal communication Democratic Style Autocratic style Restating Patient Outcomes Conflict Resolution Verbal, nonverbal, affective
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