Matching Pairs CommunicationOnline version Communication matching game by Ebony Fultz 1 Used to give information with no expectation of feedback 2 Quality of patient care that is observable and measurable 3 Interacts with patients in an overpowering and forceful manner 4 May or may not all occur at the same time 5 Repeating information in a different way than what the patient said 6 Balances concern with task and employee 7 Messages transmitted without the use of words 8 Involves people settling their differences 9 Most important part of communication 10 Assigns tasks without seeking input from employee Autocratic style Democratic Style One -way communication Non-verbal communication Aggressive Communication Active listening Verbal, nonverbal, affective Conflict Resolution Patient Outcomes Restating
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