Matching Pairs CommunicationOnline version Communication matching game by Ebony Fultz 1 Quality of patient care that is observable and measurable 2 Used to give information with no expectation of feedback 3 Most important part of communication 4 Interacts with patients in an overpowering and forceful manner 5 Assigns tasks without seeking input from employee 6 Involves people settling their differences 7 May or may not all occur at the same time 8 Repeating information in a different way than what the patient said 9 Balances concern with task and employee 10 Messages transmitted without the use of words Active listening Democratic Style Verbal, nonverbal, affective Conflict Resolution One -way communication Non-verbal communication Autocratic style Restating Patient Outcomes Aggressive Communication
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