Matching Pairs CommunicationOnline version Communication matching game by Ebony Fultz 1 Assigns tasks without seeking input from employee 2 Used to give information with no expectation of feedback 3 Repeating information in a different way than what the patient said 4 Interacts with patients in an overpowering and forceful manner 5 Most important part of communication 6 May or may not all occur at the same time 7 Involves people settling their differences 8 Quality of patient care that is observable and measurable 9 Balances concern with task and employee 10 Messages transmitted without the use of words One -way communication Verbal, nonverbal, affective Conflict Resolution Aggressive Communication Active listening Autocratic style Restating Patient Outcomes Democratic Style Non-verbal communication
New game