Matching Pairs CommunicationOnline version Communication matching game by Ebony Fultz 1 Balances concern with task and employee 2 Messages transmitted without the use of words 3 May or may not all occur at the same time 4 Used to give information with no expectation of feedback 5 Quality of patient care that is observable and measurable 6 Repeating information in a different way than what the patient said 7 Involves people settling their differences 8 Interacts with patients in an overpowering and forceful manner 9 Most important part of communication 10 Assigns tasks without seeking input from employee Verbal, nonverbal, affective Active listening Conflict Resolution Restating Patient Outcomes Aggressive Communication One -way communication Autocratic style Non-verbal communication Democratic Style
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