Matching Pairs Direct and Hedging languageOnline version Match the direct phrase with its more polite equivalent. by Frankie Kemp 1 The client will think you're... 2 How did you come up with that amount? 3 Why did you do this? 4 You didn't tell me about this change. How was I supposed to know? 5 As I told you.... 6 You got it completely wrong. 7 You've misunderstood. 8 Do this right now. We'll need to revisit the costings Maybe I didn't make myself clear. This may be perceived as... What was the rationale behind that decision? I think there's been a misunderstanding. May I request you do this now? Following my email (below) I don’t recall any mention of this. May I suggest we get together to sort out how we’re going to deal with this?