Matching Pairs Direct and Hedging languageOnline version Match the direct phrase with its more polite equivalent. by Frankie Kemp 1 The client will think you're... 2 Do this right now. 3 You got it completely wrong. 4 As I told you.... 5 You didn't tell me about this change. How was I supposed to know? 6 How did you come up with that amount? 7 Why did you do this? 8 You've misunderstood. This may be perceived as... We'll need to revisit the costings May I request you do this now? Following my email (below) Maybe I didn't make myself clear. I don’t recall any mention of this. May I suggest we get together to sort out how we’re going to deal with this? I think there's been a misunderstanding. What was the rationale behind that decision?