Matching Pairs Teoría de Colas - DNEOnline version Distribución No Exponencial en Teoría de Colas, basado en el siguiente enunciado: "An engineer was assigned a workstation to answer tickets by mail, on average he receives 35 tickets per hour, and on average he has the capacity to serve 50 tickets per hour, and tickets usually wait 2.8 minutes in the message queue." by Johan Mendez 1 𝑊q = ? 2 𝑊s = ? 3 𝐿𝑠 means... 4 𝑊s means... 5 𝐿s = ? 6 𝐿q means... 7 λ = ? 8 μ = ? 9 𝜆 means... 10 𝐿q = ? 11 𝜇 means... 12 𝑊𝑞 means... 35 Tickets / Hour 50 Tickets / Hour 1.633~ Tickets The number of tickets per hour Approximate number of tickets in the system at a given time Queue waiting time for each ticket Waiting time in the system for each ticket The capacity of tickets per hour that can be answered Approximate number of tickets in the queue 2.8 minutes 1/15 Hours or 4 minutes 2.3~ Tickets