Fill in the Blanks types of behavioural stylesOnline version CSF - types of customers’ behavioural styles by janice leung 1 Expressive distance decision avoid formality Decisive impulsive facts Inquisitive exactly sociable discourage relaxed brief delay questions assertive Rational overly typically types of customers' behavioural styles : ? customers are more forceful and . They know what they want and don't want to waste time getting it . ? customers are full of and want just the . They prefer and which may some salespeople . ? customers are the easiest to work with . They keep communication , conflict , and seem . They are friendly but not so . ? customers are the ones you'll always remember . They are fun - loving , and . Unfortunately , they are not concerned with time and will making a as long as possible .