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CSF - how to communicate with each customers’ behavioural styles

Created by

janice leung
janice leung
Hong Kong

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CSF - how to communicate with each customers’ behavioural styles

by janice leung
1

task honest reach cons knowledgeable formally Address appeal opinion joyful pros encourage guarantees acknowledging logically emotions pressure Minimize professional encouraging

how to communicate with each customers' style :

Decisive : If you appear , and stay focused on meeting their needs , you will win their business . small talk and details . Listen .

Inquisitive : You can win them by being about the and of your product . Also , never them into making a decision . them more .

Rational : To succeed , stress , them to get a second , and present everything . Don't challenge them .

Expressive : Instead of giving just the facts , to their by their ideas and sharing your own . You'll also need to keep them to make a decision or they may never one . Be friendly and at the same time focus on .

 
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