Fill in the Blanks communicate with each stylesOnline version CSF - how to communicate with each customers’ behavioural styles by janice leung 1 Address Minimize cons emotions logically opinion knowledgeable pressure joyful acknowledging encourage reach appeal honest pros encouraging professional task guarantees formally how to communicate with each customers' style : Decisive : If you appear , and stay focused on meeting their needs , you will win their business . small talk and details . Listen . Inquisitive : You can win them by being about the and of your product . Also , never them into making a decision . them more . Rational : To succeed , stress , them to get a second , and present everything . Don't challenge them . Expressive : Instead of giving just the facts , to their by their ideas and sharing your own . You'll also need to keep them to make a decision or they may never one . Be friendly and at the same time focus on .
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