Fill in the Blanks good listener characteristicsOnline version CSF - characteristics of a good listener by janice leung 1 objective assumptions attention action nodding essential concerns nonverbal Empathy ensure ability avoid especially Attentiveness describe cues carefully displayed Patience barrier characteristics of a good listener : ? : by putting yourself in the customer's place and trying to understand his needs , wants and . ? Understanding : the to listen and to that you get the right message is in serving the customer . ? : important when a language is in place . ? : focus your which can be through such as and smiling . ? Be : listen openly and making . Allow customer to and think about them before taking .