I'll make sure that it...
I propose that...
Could you bear with me for 10 minutes...
That must...
Could you tell me...
I'm terribly sorry for the...
I do apologize...
...exactly what happened?
...we offer you some sort of compensation.
...gets done by the end of the week.
...while I get to the bottom of what went wrong here?
...have been dreadful.
...for our part in this.
...problems that you're experiencing.
