Matching Pairs Direct and Hedging languageOnline version Match the direct phrase with its more polite equivalent. by Frankie Kemp 1 The client will think you're... 2 You got it completely wrong. 3 You've misunderstood. 4 Do this right now. 5 Why did you do this? 6 As I told you.... 7 How did you come up with that amount? 8 You didn't tell me about this change. How was I supposed to know? I think there's been a misunderstanding. Maybe I didn't make myself clear. What was the rationale behind that decision? Following my email (below) We'll need to revisit the costings I don’t recall any mention of this. May I suggest we get together to sort out how we’re going to deal with this? This may be perceived as... May I request you do this now?