Matching Pairs Direct and Hedging languageOnline version Match the direct phrase with its more polite equivalent. by Frankie Kemp 1 Why did you do this? 2 As I told you.... 3 The client will think you're... 4 You got it completely wrong. 5 How did you come up with that amount? 6 Do this right now. 7 You've misunderstood. 8 You didn't tell me about this change. How was I supposed to know? We'll need to revisit the costings I think there's been a misunderstanding. What was the rationale behind that decision? I don’t recall any mention of this. May I suggest we get together to sort out how we’re going to deal with this? Following my email (below) May I request you do this now? Maybe I didn't make myself clear. This may be perceived as...