Matching Pairs Direct and Hedging languageOnline version Match the direct phrase with its more polite equivalent. by Frankie Kemp 1 You didn't tell me about this change. How was I supposed to know? 2 How did you come up with that amount? 3 Do this right now. 4 As I told you.... 5 The client will think you're... 6 Why did you do this? 7 You've misunderstood. 8 You got it completely wrong. We'll need to revisit the costings May I request you do this now? Following my email (below) This may be perceived as... I think there's been a misunderstanding. What was the rationale behind that decision? Maybe I didn't make myself clear. I don’t recall any mention of this. May I suggest we get together to sort out how we’re going to deal with this?