Print Quiz: Telephoning (language

1.

Which is NOT correct when answering the phone?

A.

Ken speaking.

B.

This is Ken.

C.

What do you want?

2.

Choose the correct word: “Please ... on and I’ll put you through.”

A.

stop

B.

stay

C.

talk

D.

hold

3.

Which phrase means the same as ‘hang on a moment?’

A.

Just a second.

B.

I’ll put you through.

C.

Go ahead.

D.

I’m ready.

4.

What expression is used to connect two people on the telephone?

A.

I’m sending you through.

B.

I’m putting you through.

C.

I’m calling you through.

D.

I’m talking you through.

5.

When making or receiving a business call, it is preferable to use personal names, not titles.

A.

True.

B.

False.