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About this activity

identificar las necesidades que afronta la relacion empleado - cliente, que le permita establecer una relacion cordial entre ambos, buscando que las partes integradoras queden satisfechas con su labor

Created by

luz adriana tobon lopez
luz adriana tobon lopez
Colombia

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identificar las necesidades que afronta la relacion empleado - cliente, que le permita establecer una relacion cordial entre ambos, buscando que las partes integradoras queden satisfechas con su labor

by luz adriana tobon lopez
1

¿QUE ES EL SERVICIO?

El servicio es un conjunto de elementos intangibles, acciones, interacciones personales y actitudes que diseñamos para satisfacer las necesidades de los clientes.

2

CARACTERISTICAS DEL SERVICIO

  • INTANGIBILIDAD

  • CADUCIDAD

  • HETEROGENEIDAD

3

¿QUE ES LA CALIDAD DEL SERVICIO?

Es exceder las  expectativas del cliente, a través  del conocimiento de los servicios, mercancías e información en general;  además de la cordialidad, respeto y empatía hacia el cliente.

4

PERCEPCIONES

5

PROCESO DE UN BUEN SERVICIO

6

TIPOS DE SERVICIOS

 
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