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Atención al cliente (D)

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Atención al cliente (D)

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(12)
Está actividad se hace como evaluación de aplicación de los conocimientos adquiridos en la competencia de atención al cliente

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About Quiz
servicio
51 times made

Created by

Isabel Leon
Isabel Leon
Colombia
This game is a version of
Atención al cliente

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Atención al cliente (D)Online version

Está actividad se hace como evaluación de aplicación de los conocimientos adquiridos en la competencia de atención al cliente

by Isabel Leon
1

¿Cual es el cliente interno?

2

El servicio al cliente es importante ¿porque? Elija dos opciones

Escoge una o varias respuestas

3

¿A qué hacen referencia las PQRS?

4

¿En que invierten más las empresas hoy en día?

5

¿Qué factores indican un buen servicio al cliente?

6

¿Cuales son los "clientes asesinos"?

7

¿Cual es la mayor dificultad que afronta un trabajador en el área de servicio al cliente?

8

A la hora de dar respuesta a un cliente se debe ser:

9

La frase "los clientes más insatisfechos son la mayor fuente de aprendizaje" hace referencia a:

10

Considera que es más importante:

11

¿Que imagen representa a un cliente "entusiasta de la marca"?

 
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