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Let´s practice with some PI questions

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PI weekly activityOnline version

Let´s practice with some PI questions

by Supervisores PI
1

Which is the correct classification?

2

In which process we simulate shipper and consignee calls and we run all expert searches?

Written answer

3

Which would be the correct remark for this center response

4

Do we send the DFU notification to the shipper when a Driver Release investigation will be closed as UTC?

5

When do we close an investigation as UTC?

6

Which investigations do we send to still check?

Choose one or more answers

7

Where do we check how the investigation will be closed?

8

In which situation do we need to close investigation with POD?

Choose one or more answers

9

In a misdelivery or address discrepancy investigation, who do we call first?

10

Look at this information and answer: - Classification: Driver release - Value: $249.00 - Inquirer: cnee (with email) - Shipper’s information: no email on file - Extra information: investigation was created same day. How do you proceed with the interview process? (Mark all that apply)

Choose one or more answers

11

What do you do for a “driver release” package with: - $333.00 - Residential delivery - Initiated by shipper same day - Email for shipper - No email for consignee (Mark all that apply)

Choose one or more answers

12

Which IRIS form do we send for a lost package investigation with consignee's email address and package value is $150.00

13

What do we do with a Lost package investigation less than $100.00 and no emails available?

14

In which classification do we have a signature available, the package is delivered as addressed and there is a name of who received it.

15

Address:3250 DAUPHIN ST APT J10 MOBILE AL 36606 delivery address: 3250 DAUPHIN ST MOBILE AL 36606 , which is the correct classification?

16

In which investigation the packacke is delivered to a completely different address. - Zip codes are different and center's search shows that the zip codes belong to different centers.

17

In which classification the package shows delivered as addressed, there is a name in tracking information, and the view signature button is not available (it is grayed out)?

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